Frequently Asked Questions

Q: How do I book?

A: Call us on 0151 709 0122 to arrange an assessment visit to our crèche with your dog. You can meet the team and see how happy the other dogs are. If you are already registered with us, please log into your account on: http://booking.tailsinthecityliverpool.co.uk/login

Q: What happens to my dog when it’s raining or cold

A: There are large heated cabins for your dogs. Each cabin has comfy beds and will be managed by our qualified members of staff. The dogs have access to the cabins whenever they like. Your dogs comfort is our priority.

Q: Will my dog be supervised at all times?

A: Yes, your dog will have a dedicated member of staff at all times of the day. All our staff are qualified dog handlers. Your dog will NEVER be left alone.

Q: What happens in a medical emergency?

A: As soon as the situation has been assessed we will contact you and take your dog to the local vets.

Q: Can my dog stay overnight?

A: Dogs that need to stay overnight will transfer over to our unique home-from-home boarding service. Your dog will spend the night at home with a host family in their own home. No dogs are kept overnight at the centre.

Q: Do you offer day-care bank holidays and weekends?

A: If you need your dog walking or boarding at the weekend speak to Julia and we can make arrangements for you.

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